|Chain type||Rolo Chain|
|Material||Sterling Silver 925|
How to order ?
1：Upload the photo.
2：Add the inscription you want.
3：Choose the chain length (Please email us If you want a longer chain)
4：Choose quantity and click on the “Add to Cart” button
5：Continue to checkout: Choose the payment method. Page will direct you to make payment. Input your shipping address, email address and phone number and click Continue .
Q ：What kind of images can I customize?
a) Any pictures not less than 600 x600 pixels Picture format is jpg,png.
Make sure you upload a high quality image that shows the full body of the pet.
b) Any pets, such as dogs, cats, horses, rabbits can be personalized.
c) Important Notice: Make sure you send us a high quality photo of your pet. We will build your necklace base on the photo you send us. The better quality the better the necklace.
Q ：Can you do any animal? I have guinea pigs.
A ：Yes we can.
Any pets, such as dogs, cats, horses, rabbits can be personalized
Q ：Can i made more than one pet in one necklace?
A ：We can do it. But the pendant size will be different,so please contact our Customer Service for the price
Q ：How to determine the right chain length?
A ：Long story short: The chain you select will determine where on your body your necklace sits, so think about the length that is right for you. Our chains run from 14" to 22" long
Q ：What payment methods are available?
A ：We accept all major credit cards, like MasterCard, Visa Card, Diners and American Express. Also payment made from PayPal.
Q ： Which shipping methods do you offer?
A ：Standard Worldwide Standard Air Mail - Free Worldwide (between 15-20 Business days) - FREE
Super Urgent Shipping & Handling via DHL (between 3-6 business days) - $18.50
Q ：Do you offer gift box ?
A ：Yes. We are offer free gift box with every purchase!
Q ：What is your return policy?
A ：Please check full return and cancellation policy here.
Q ：If I order more than 20pcs for company or events, can I get wholesale price?
A ：We do have a wholesale price for our distributors and wholesalers. So if you want create cooperation with us. Please Email us for more detail!
1. We will engrave the background if customer do not have request
2. One name or word per pendant.
3. First letter of name or word is capitalized by defult.
4. The chain length mentioned at our website does not include the pendant. Click here to check the chain length guide.
5. Read about our Kids Safety policy.
6. Please feel free to Email us with any special requests or questions
Shipping RatesShipping charges are based on the shipper's address and the weight of the purchased item. We're offer free shipping to all over the world. If customer selects expedited shipping method at check out, shipping charges will apply.
We make every effort to ship your product out as soon as possible. Many factors contribute to delivery time. Each of our products has a specific availability and production time for personalized items. We will be sure to ship orders out within these time frames that are listed on each product page.
Specific delivery time see below:
|SHIPPING CARRIER||HANDLE & DELIVERY TIME||COST|
|Freeshipping (US,CA,AU,UK,DE,FR ONLY)||20 DAYS||FREE|
|Freeshipping to other country||30 DAYS||FREE|
|Express Shipping||12 DAYS||$18.50|
|Express Shipping (Order more than 150$)||12 DAYS||
Should you not be totally satisfied with your items we offer 99 day returns and exchanges service to ensure you are left as happy as possible.
Please see here for the full list of terms and conditions for our refund and exchange policy.