1.What payment methods are available?

We accept all major credit cards, like MasterCard, Visa Card, Diners and American Express. Also payment made from Paypal.

How can I make order with a promotional code?

If you have a Mypetbuzz promotional code. Once in “add to cart”, below your order is a “Promotional Code” box. Enter the code and click “apply.” Your discount will appear to the right.

2.I have a PayPal account but I cannot complete the payment.

If for some reason you cannot complete your payment using PayPal, please contact us with your order details. 
We will send you an e-mail with a PayPal Payment Request in order to complete your payment.

3.What should I do if I receive a ‘payment didn’t go through’ message?

If you receive a message that your payment did not go through, please check your billing information and make sure it is accurate. 

If all details are correct, please try to pay via PayPal. You don’t have to be a registered member of PayPal to use their services. 

You can also use a different credit card or trying again a few hours later to proceed with the payment process.

4.What Are My Delivery Options?

We take pride in providing a range of secure local and world-wide shipping options. In order to upgrade your shipping method you will need to contact the customer Service team and let them know which shipping method you would...

5.Which shipping methods do you offer?

Standard Worldwide Standard Air Mail - Free Worldwide (between 20-25 Business days) - FREE
Super Urgent Shipping & Handling via DHL (between 3-6 business days) - $18.50

6.Do You Offer Gift Box ?

Yes. We are offer free gift box with every purchase!

7.How To Determine The Right Chain Length?

Long story short: The chain you select will determine where on your body your necklace sits, so think about the length that is right for you. Our chains run from 14" to 22" long, which means your necklace can sit...

8.What Is 925 Sterling Silver ?

925 Sterling Silver indicates the amount of silver parts out of 1000, i.e. something made of S925 consist of 92.5 percent of silver and of 7.5 percent of other metals.

9.What Type of Image Can I Customize? - Any pictures not less than 600 x600 pixels
Picture format is jpg,png.

a) Make sure you upload a high quality image that shows the full body of the pet.

b) IAny pets, such as dogs, cats, horses, rabbits can be personalized.

c) Important Notice: Make sure you send us a high quality photo of your pet. We will build your necklace base on the photo you send us. The better quality the better the necklace.

10.Where Is My Order Confirmation? - All customers get an automatic email sent to the email entered on the order that reflects the details of your order. If you did not get the email, please make sure that we are on your email's "safelist" and that the emails are not going into your SPAM folder. 

11.How Can I Track My Order? - Please click here and track your order with order number and email.

12.How Do I Start to Place My Order? - 

a) Upload your image on the product page and add the item to your cart! Then finish completing the order. Remember to enter YOUR email and the RECIPIENT'S shipping address. 

b) Choose one piece of jewelry and enter the desired inscription from the drop box menu and click on the “Add to Cart” button

13.What is your return policy?

Please check full return and cancellation policy here.

14.If I order more than 20pcs for company or events, can I get wholesale price? - We do have a wholesale price for our distributors and wholesalers. So if you want create cooperation with us. Please Email us for more detail!

15.I received a promotional code. How do I use it?

If you have a promotional code, enter the code in the “Promotional Code” box on the bottom of the shopping and click on “Apply”.

16.Can you do any animal? I have guinea pigs.

Yes we can.
Any pets, such as dogs, cats, horses, rabbits can be personalized
Make sure you upload a high quality image that shows the full body of the pet.

17.Can I Made More Than One Pet in one necklace? 

We can do it. But the pendant size will be different,so please contact our Customer Service for the price. 

18.I ordered 2+ items, but only received one... where's my order?

We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…be sure they are on their way :)

19.My Chain Broke, What Should I Do?

We want to assist you and send out a new chain to you!

Please contact our Customer Service Team with:
a) Your Order ID number

b) It is required to send a picture of the damaged chain for us to determine how to proceed.We'll get back to you as soon as we can, and depending on whether you have warranty

c) A description of the damage 

20.What Should I Do If I Am Not Satisfied With The Product?

We are very sorry for your dissatisfaction, please contact our customer service by email, provide us with a clear pictures of your jewelry, our customer service team will handle it as soon as possible.

21.Holiday Season

NOTE: During the seasonal period (eg Halloween, Valentine's Day, Christmas, Easter) there might be some delay in posting process. During this period, please allow 7 extra business days for delivery. If an item has not been delivered within the approx. day stated above plus 7 extra days; please send us an email, we will refund your shipping cost as well as an exclusive discount coupon.

Have a question? Feel free to contact us
Customer Service Email : support@mypetbuzz.com
7:00pm to 4:30pm Monday to Friday (EST)

mypetbuzz.com is committed to your total satisfaction